Clutch 2-Year Protection Plan: Terms & Coverage
The Clutch 2-Year Protection Plan ("Plan") is an optional add-on offered by Clutch Coolers LLC ("Clutch," "we," "us"). It is a protection plan, not insurance. These terms apply to Plans purchased on or after October 6, 2026. The terms in effect on your purchase date govern your Plan.
What the Plan covers
For 2 years from the date your cooler is delivered, the Plan replaces our standard 1-Year Limited Warranty with broader coverage for one (1) Clutch cooler:
- Defects in materials and workmanship: zippers, seams, stitching, outer shell, straps, buckles, hardware, and the bottle opener.
- Liner: leaks, peeling, or seam failure in the insulated liner, for the full 2 years.
- Accidental damage: tears, punctures, broken straps or handles, and damage from drops, accidents, or pets.
- Shipping: we cover shipping on approved claims, including any return we request.
One replacement per Plan
Each Plan covers one (1) repair or replacement for the cooler it was purchased with. Once we repair or replace the cooler under the Plan, the Plan is fulfilled and ends. Your replacement cooler is then covered by our standard 1-Year Limited Warranty from its delivery date.
What the Plan does not cover
- Normal wear and tear, including fading, minor scuffs, and cosmetic changes that do not affect function.
- Damage that is intentional, or caused by modification, alteration, or unauthorized repair.
- Lost or stolen coolers.
- Commercial, rental, or fleet use (including golf course, resort, or rental cart use).
- Ice packs and other accessories. Ice packs remain covered by their standard 90-day warranty.
- Any loss other than the cooler itself, including spoiled food or drinks, or damage to golf carts, vehicles, upholstery, or other property.
How to file a claim
- Email support@clutchcoolers.co within 30 days of the damage or defect.
- Include your order number, a short description of what happened, and clear photos of the damage with a handwritten note showing your order number in the photo.
- We will review your claim within 5 business days. We may ask you to return the cooler (we provide the shipping label) before we send a replacement.
Repair or replacement
We will repair or replace your cooler with the same model, or a comparable model if the original is discontinued or unavailable. If neither is available, we may issue a store credit equal to the price you paid for the cooler. The choice of remedy is ours.
Limits
- Our maximum liability under the Plan is the original purchase price of the covered cooler.
- The Plan covers the original purchaser only and requires proof of purchase. It is not transferable and ends if the cooler is sold or given away.
- One Plan per cooler. The Plan is valid only for coolers purchased from clutchcoolers.co and delivered to addresses in the United States.
- We may deny claims and cancel Plans in cases of fraud, misrepresentation, or abuse.
Cancellations and refunds
You may cancel your Plan for a full refund within 30 days of delivery, as long as no claim has been filed. After 30 days, or once a claim has been filed, the Plan is non-refundable. If you return your cooler under our return policy, the Plan is refunded with it.
Your other rights
This Plan is in addition to, and does not limit, any rights you have under our 1-Year Limited Warranty or under applicable law. Some states do not allow certain limitations, so some of the limitations above may not apply to you.
Questions? Email support@clutchcoolers.co.